Privacy Policy
Safe Haven Asbestos is committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and Data Protection Act 2018.
Privacy at a Glance
Here's what you need to know about how we handle your personal information
We Protect Your Data
Your personal information is encrypted, securely stored, and never sold to third parties.
Full Transparency
We clearly explain what data we collect, why we need it, and how long we keep it.
Your Rights
You have full control over your data - access, correct, or delete it at any time.
1. Data Controller
Safe Haven Asbestos is the data controller for the personal information you provide to us. Our contact details are:
Company: Safe Haven Asbestos
Address: Floor 4, Tollhouse Hill City Gate East, Nottingham, United Kingdom
Email: info@safehavenabestos.co.uk
Phone: 0115 654 7170
2. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our services.
Information You Provide:
- Contact Information: Name, email address, phone number, postal address
- Property Information: Property type, postcode, building age, renovation plans
- Assessment Requests: Photos of suspected asbestos materials, descriptions of concerns
- Service Information: Survey results, removal requirements, project timelines
- Communication Records: Email correspondence, phone call notes, chat transcripts
Information Automatically Collected:
- Website Usage: IP address, browser type, pages visited, time spent on site
- Device Information: Device type, operating system, screen resolution
- Cookies: Preferences, session data, analytics information
3. How We Use Your Information
We use your personal information for the following purposes, based on legitimate interests, contract performance, or your consent:
Service Delivery
- Conducting asbestos assessments and surveys
- Providing removal and disposal services
- Scheduling site visits and appointments
- Issuing certificates and compliance documentation
Communication
- Responding to your enquiries and requests
- Providing updates on service progress
- Sending important safety information
- Emergency contact for urgent situations
Legal and Regulatory
- Compliance with HSE regulations
- Maintaining required documentation
- Health and safety record keeping
- Insurance and liability purposes
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following legal grounds:
Contract Performance
Processing necessary to perform our asbestos services contract with you.
Legitimate Interests
Business operations, customer service, and safety communications.
Legal Obligation
Compliance with health and safety regulations and record-keeping requirements.
Consent
Marketing communications and optional services (where you've given consent).
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with the following parties:
- Service Partners: Certified laboratories for asbestos testing, licensed disposal facilities
- Regulatory Bodies: HSE, local authorities when required by law
- Professional Services: Legal advisors, insurance providers, accountants
- Technology Providers: Cloud hosting, email services, website analytics (under strict data processing agreements)
6. Data Retention
We retain your personal information for the following periods:
Required for health and safety compliance and potential liability claims
HSE requirement for asbestos-related documentation
Or until you withdraw consent
7. Your Rights
Under UK GDPR, you have the following rights:
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to processing for marketing
Right to Withdraw Consent
Withdraw consent at any time
Right to Complain
Lodge a complaint with the ICO
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data:
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Access Controls
Strict access controls and regular security training for all staff
Monitoring
Continuous monitoring and regular security assessments
9. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
Data Protection Officer
Response Times
• Data access requests: Within 1 month
• Privacy enquiries: Within 48 hours
• Urgent matters: Same day response